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Rooms keyboard_arrow_downNeed help? Speak to our Reservations Team on +44 203 397 0085 or email usOpening hours from 09.00- 17.30 Monday - Friday (UK time)
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Overview keyboard_arrow_down
Why so chic?
Why travel experts chose this hotelExcellent Location on the beachPlaya del Carmen Maritime Terminal and Playacar Golf Club are worth checking outAll-InclusiveChic Treats
Only when you book with ChicThe Hotel Riu Palace Riviera Maya is located on a lovely white-sand beach in Playa del Carmen and offers you the best 24-hour All Inclusive service.
Dining
- The varied gastronomy you’ll find at the Hotel Riu Palace Riviera Maya will let you enjoy incredible flavours. The buffet breakfasts with live cooking stations in the main restaurant will surprise you, and you’ll be able to try the best Italian and Mexican recipes, among many others, at the theme restaurants. The five bars at this hotel in Playacar also offer numerous snacks and appetizers.
Accommodation
Maximum comfort awaits you in its rooms: air conditioning, a minibar with beverage dispensers, a coffee maker and countless other amenities that will make your stay a unique experience. And you can cool off and enjoy the warm Mexican climate in the hotel pools, one of which has a swim-up bar. But if you prefer the beach, we offer you a zone with lounge chairs reserved for guests of the hotel.
Activities
The Hotel Riu Palace Riviera Maya has different entertainment programmes to ensure fun-filled holidays. The shows and live music, the activities of the animation team and the sports options are sure to impress you. But if you want to enjoy the best parties during your holiday, we suggest you go to the Hotel Riu Tequila and discover the Riu Get Together Party by Riu Party.
Pets information
- No pets or service animals allowed
Places of Interest
- Paseo del Carmen - 18 min walk
- Playacar Golf Club - 1 min drive
- Playa del Carmen Maritime Terminal - 4 min drive
- Yucatek Divers - 4 min drive
- Central Square - 12 min drive
- The varied gastronomy you’ll find at the Hotel Riu Palace Riviera Maya will let you enjoy incredible flavours. The buffet breakfasts with live cooking stations in the main restaurant will surprise you, and you’ll be able to try the best Italian and Mexican recipes, among many others, at the theme restaurants. The five bars at this hotel in Playacar also offer numerous snacks and appetizers.
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Check-in and check-out keyboard_arrow_down
Check in instructions
Check-in from 16:00.
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Check out instructions
Check-out before 11:00.
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No Show Policies
- 100% of the total stay will apply
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Facilities keyboard_arrow_downAir conditioningWi-fi/InternetGardensSpa treatmentsDry Cleaning ServicesHousekeepingGymSpaBarRestaurantLift Access , Luggage Room , 24-hour Front Desk , Security , Front Desk , Private Beach , Lounge , Free Parking , Beach , All inclusive , Air conditioning , Heating , Wi-fi/Internet , Wheelchair access , Gardens , Room Service , Laundry Service , Spa treatments , Dry Cleaning Services , Concierge , Housekeeping , Newspapers , Weddings , Gym , Sauna , Pool , Tennis court , Hot tub , Steam room , Spa , Yoga , Bar , Restaurant , Kids poolAdditional fees may apply for certain facilities, amenities or activities.
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Location keyboard_arrow_down
Address
Avenida Xaman-ha, Manzana 9 y 10, Lote 1, 77710 PLAYA DEL CARMEN, Mexico
Nearest airport
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Reviewskeyboard_arrow_down
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Zarya Juliette
3 weeks ago
I would recommend this hotel to anyone and everyone. It really felt like staying in paradise. The hotel is gorgeous and well kept, the staff is friendly and super helpful, and the food is absolutely delicious. Every person we met at the pools or at the beach was incredibly nice and we made so many international friends with the staff and other vacationers. Not to mention the area felt safe and just a five minute walk down the road was a nice little shopping center where I did all my Christmas shopping! We got to go on a beautiful excursion to Tulum, swimming through a sinkhole, and snorkeling in a lagoon, which was all set up by the hotel and we didn't have to worry about a thing. This resort is perfect for families, young adults, and older people alike. We loved it! :)
5/5 -
Derrick Woods
9 months ago
I am currently on my second visit to Riu Palace Riviera Maya in 7 months. This is also my second review and I will touch on few things that can get misconstrued.1. Beach vendors...there are quite a few of them trying to sell you items. Thats seems to be the case wherever you go in Mexico. They are not demanding or rude. Its a way for them to get money. As an African American, they assumed I smoke marijuana and asked if I wanted to buy some. I said No Thank You. and that was all. Tourist come here to PARTY so why would ANYONE be so insulted or surprised? One would have to expect an encounter like this. Just say No Thank You. and enjoy the rest of your vacation!2. Rooms...I have yet to see an outdated room. From my understanding ALL rooms were remodeled in 2019. Now the rooms did have a little wear and tear but I expected that being that this is a popular resort that houses 1000s of guest. Unless you had an unfortunate event (broken toilet, cracked shower door, etc) or the type of person that searches a room for its imperfections, you will enjoy the rooms. The beds were average and the rest of the room was nice. I would recommend you upgrade to an ocean view...definitely worth it.3. Food...breakfast was very good. There are a lot of options for picky eaters. I Love the fresh fruit. Lunch buffet...average. Typical American food (burgers, hot dogs and fries) along with fish, chicken, fajitas and multiple salad options. Probably my least favorite dining option but I the best of it. Dinner...the Steakhouse is the best. Japanese restaurant had good sushi by average entrees. Italian was ok.4. The staff is SPECTACULAR. The grounds are manicured to perfection. The best spot are the lounge chairs on the beach. Its so relaxing and peaceful. Please do not be discouraged by others negative reviews unless it was something more personal. Is this a 5 star resort, No. But its definitely a 4 Star. Please feel free to reach out to me if you have questions.
5/5 -
Lana Hunter
a year ago
This was a great quick getaway spot. The staff were all amazing. The property is beautiful and very well maintained. You saw them cleaning and painting and fixing all day long. The rooms were a great size, bright, modern, and very clean. The pools are spectacular and there's plenty of activities if you wanted to do anything. And they were serious about hand sanitizing everywhere. Would definitely go back. Not a 5 star because the food and drinks were just ok.
4/5 -
caroline searls
a year ago
One of my best stays! A big shout out to Rosario and Michelle and Carlos for the best attention and service. The staff was the best I have experience at an all inclusive vary attentive everyone. Great food I highly recommend the steak house and krystal restaurant. I highly recommend this place. The room was comfortable. Great experience
5/5
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Riu Palace Riviera Maya All Inclusive
Avenida Xaman-ha, Manzana 9 y 10, Lote 1, 77710 PLAYA DEL CARMEN, Mexico
2 Adults, 0 Children
£ 0.00
£ 0.00
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3 weeks ago
I would recommend this hotel to anyone and everyone. It really felt like staying in paradise. The hotel is gorgeous and well kept, the staff is friendly and super helpful, and the food is absolutely delicious. Every person we met at the pools or at the beach was incredibly nice and we made so many international friends with the staff and other vacationers. Not to mention the area felt safe and just a five minute walk down the road was a nice little shopping center where I did all my Christmas shopping! We got to go on a beautiful excursion to Tulum, swimming through a sinkhole, and snorkeling in a lagoon, which was all set up by the hotel and we didn't have to worry about a thing. This resort is perfect for families, young adults, and older people alike. We loved it! :)
5/5 -
9 months ago
I am currently on my second visit to Riu Palace Riviera Maya in 7 months. This is also my second review and I will touch on few things that can get misconstrued.1. Beach vendors...there are quite a few of them trying to sell you items. Thats seems to be the case wherever you go in Mexico. They are not demanding or rude. Its a way for them to get money. As an African American, they assumed I smoke marijuana and asked if I wanted to buy some. I said No Thank You. and that was all. Tourist come here to PARTY so why would ANYONE be so insulted or surprised? One would have to expect an encounter like this. Just say No Thank You. and enjoy the rest of your vacation!2. Rooms...I have yet to see an outdated room. From my understanding ALL rooms were remodeled in 2019. Now the rooms did have a little wear and tear but I expected that being that this is a popular resort that houses 1000s of guest. Unless you had an unfortunate event (broken toilet, cracked shower door, etc) or the type of person that searches a room for its imperfections, you will enjoy the rooms. The beds were average and the rest of the room was nice. I would recommend you upgrade to an ocean view...definitely worth it.3. Food...breakfast was very good. There are a lot of options for picky eaters. I Love the fresh fruit. Lunch buffet...average. Typical American food (burgers, hot dogs and fries) along with fish, chicken, fajitas and multiple salad options. Probably my least favorite dining option but I the best of it. Dinner...the Steakhouse is the best. Japanese restaurant had good sushi by average entrees. Italian was ok.4. The staff is SPECTACULAR. The grounds are manicured to perfection. The best spot are the lounge chairs on the beach. Its so relaxing and peaceful. Please do not be discouraged by others negative reviews unless it was something more personal. Is this a 5 star resort, No. But its definitely a 4 Star. Please feel free to reach out to me if you have questions.
5/5 -
a year ago
This was a great quick getaway spot. The staff were all amazing. The property is beautiful and very well maintained. You saw them cleaning and painting and fixing all day long. The rooms were a great size, bright, modern, and very clean. The pools are spectacular and there's plenty of activities if you wanted to do anything. And they were serious about hand sanitizing everywhere. Would definitely go back. Not a 5 star because the food and drinks were just ok.
4/5 -
a year ago
One of my best stays! A big shout out to Rosario and Michelle and Carlos for the best attention and service. The staff was the best I have experience at an all inclusive vary attentive everyone. Great food I highly recommend the steak house and krystal restaurant. I highly recommend this place. The room was comfortable. Great experience
5/5